Careers with FUSION
Welcome to FUSION!
Current Positions: See Below ↓
Case Manager / Housing & Employment Specialist
General Manager – Poverty Bay Café
Shelter Staff
Hiring Organization Information
Organization Name: FUSION
Website: https://www.fusionfederalway.org
City: Federal Way
State: WA
Country: United States
Organizational Overview
About FUSION
Founded in 1993, FUSION is a professionally staffed and volunteer supported 501(c)(3) nonprofit organization. Our mission is to provide housing and support services to families experiencing homelessness in our community so they will have a safe, and secure environment as they work toward self-sufficiency.
FUSION owns and operates 20 transitional housing units in King and Pierce counties. Housing is paired with comprehensive case management services.
In 2019, FUSION received grant funds from the Washington State Department of Commerce and King County to purchase and renovate a hotel in Federal Way for families experiencing homelessness. The Pete Anderson-FUSION Family Center (PA-FFC), lovingly referred to as “The Pete,” opened in December 2020 as a 90-bed emergency shelter for families with minor children in their care. The shelter serves 116 families annually.
The PA-FFC provides on-site support services to families including employment development, assistance in seeking permanent housing, and after school programming for children and youth. Innovative models of service delivery include Trauma-informed Care, Motivational Interviewing, Family Stability and Youth Thrive. The centers support services team walks shoulder-to-shoulder with our families to provide advocacy and assistance in accessing vital community resources that are often difficult, if not impossible, to navigate when experiencing the barriers and challenges that accompany the experience of homelessness. FUSION has an empowering open table and collective approach as an organization and sees great value in teamwork and innovation that includes the use of emerging best practices in its business and program models.
FUSION shelter and housing programs give more than 150 families a year a chance to move from homelessness to self-sufficient and productive lives.
FUSION also operates the Décor Boutique, an upscale resale store in Federal Way selling gently used furniture and home furnishings. All proceeds from sales benefit our mission. In addition, FUSION owns and operates Poverty Bay Café adjacent to the Boutique, a local bistro that is a cornerstone of the community. In development is a culinary and job skills training program at the Café that will provide gainful employment training opportunities for low-income adults.
The Boutique and Poverty Bay Café provide funding for FUSION programs, create community awareness of the mission, and engage new volunteers.
Community support is critical to our success. We have consistently raised more than 75 percent of our budget needs with contributions from corporations, foundations, service groups and local businesses who donate goods and financial sponsorships.
Position Information
Title: Case Manager / Housing & Employment Specialist
Supervisor: Case Managers/ Transitional and Emergency Housing
Location: The Pete Andersen FUSION Family Center PA-FFC
1505 S. 328th Street
Federal Way, WA 98003
PURPOSE
The Case Manager / Housing & Employment Specialist (HES) is responsible for engaging clients to uncover their own options and solutions. The HES facilitates family stability planning, and provides assistance, support, and resources to client families in the FUSION program, helping them to build their support network and the necessary resiliency to housing stability and self-sufficiency. The HES collaborates with community partner agencies and property owners to ensure the family stability plan is achievable and that permanent housing and gainful employment are secured. This is a collaborative position that supports both FUSION’s transitional housing and emergency shelter clients. This position is key to the success of clients becoming stable and breaking the cycle of homelessness and poverty. All FUSION employees are required to adhere to all State and Federal mandates including HIPAA regarding confidentiality and record retention.
RESPONSIBILITIES:
A. Provides compassionate and professional services utilizing client-centered and trauma informed approaches such as progressive engagement, motivational interviewing, and stages of change models of service delivery.
B. Engages clients in planning, monitoring, and evaluating their housing and employment stability and needs.
C. Creatively engages families in finding employment and permanent housing opportunities.
D. Serves a liaison between clients, providers, family members, property owners and other resources as identified by the clients.
E. Assist clients and their families in maximizing their abilities for self-determination by enabling them and empowering them in decision-making to the greatest extent possible.
F. Refers clients to employment development opportunities in the community including but not limited to; resume writing, interview skill-building, GED classes, ESL Classes, employment and internship opportunities, etc.
G. Provides flexible support to client families based on the unique needs of each family.
H. Consults with Program Manager, other HES, and Executive Director regarding any client related issues as appropriate.
I. Maintains accurate client files and information including case notes, family stability plans, progress reports, and resource agency correspondence.
J. Completes weekly, monthly, quarterly reports with outcome narrative, plus data reports on program performance as requested.
K. Responsible for HMIS data entry to ensure timely and accurate information is provided, either directly or through coordination with others.
L. Performs client orientation, initial assessments and family stability planning utilizing applicable tools within the first 72 hours (whenever possible) of clients entering the shelter.
M. Using a progressive engagement approach, meets weekly, or bi-monthly, with FUSION clients for 1:1 face-to-face session to review and revise the family stability plan and celebrate successes.
N. Communicates daily with FUSION staff and management and assists with shift coverage as necessary due to vacation, illness or emergencies.
O. Ensures clients adhere to all FUSION guidelines and protocol and reports any concerns to management.
P. Communicates with appropriate person regarding any facility or operational issues and/or concerns.
Q. Contacts appropriate person immediately and provides written incident reporting when critical incidents occur such as fire evacuation, police intervention, 911/EMS, mental health, or medical emergency.
R. Objectively mediates conflict and disputes with clients while following all program protocols and facilitates grievance policies and procedures when applicable.
S. Provides screening and intake of incoming client families when necessary.
T. Must be willing to perform other duties as assigned and works well in a collaborative team environment.
IDEAL QUALIFICATIONS:
- Bachelor’s degree from an accredited college or university and/or equivalent experience of 3+ years of case management experience working with vulnerable populations.
- Experience providing innovative best practices in case management including motivational interviewing, trauma-informed care, stability/housing planning, and progressive engagement models/tools.
- Understands and adheres to state and federal confidentiality regulations including HIPAA.
- Demonstrates the concepts of servant leadership, emotional maturity, empowerment, service, compassion, patience, grace, accountability and professionalism toward all peers, staff, volunteers, and clients.
- Experience providing programming for diverse populations while being aware of, and sensitive to cultural diversity.
- Supports and models the values and mission of FUSION to staff, volunteers, clients, and the community at large.
- Must have the ability to cope well in a sometimes-stressful environment and not “buy into” the perceived crises of others.
- Must have good literacy skills including the ability to gather, document, and report information clearly and to share effectively about FUSION and its programs.
- Must have good computer/data entry/communication skills including the ability to collect, enter and report information correctly using tools such as Apricot, Microsoft Office and Teams.
- Must sign an oath of confidentiality covering all staff, volunteer, and client-related information.
- Must have a personal self-care routine that contributes to a professional and healthy work culture which supports compassion, accountability, open communication and respect.
- Must have extensive knowledge of available community resources and a clear understanding of how to access these resources.
FUSION provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
No phone calls please. Send resume and cover letter to david.harrison@fusionfederalway.org. FUSION is an equal opportunity employer.
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Title: General Manager – Poverty Bay Café
Reports to: Executive Director
Salary range is $55k to $60k
Email replies to jobs@fusionfederalway.org
The FUSION organization owns and operates Poverty Bay Café, a local café that is a cornerstone of the community and also will be key in FUSION building a job skill training program for the food service industry.
As General Manager for our restaurant, you are the head of our dining establishment. You will provide inspiring leadership to a team of workers and motivate them to work harder and more effectively. You will work with your team to develop strategies that reduce costs and increase sales within the restaurant. You will ensure that patrons have a positive experience when dining in the restaurant.
Restaurant General Manager Job Responsibilities and Duties:
- Create a comprehensive business plan for the restaurant that considers the market, local competitors, sales, revenue, and expenses.
- Prepare an accurate portrayal of the finances of the restaurant, including gross revenue, spending, pricing goals and food costs.
- Develop strategies to entice customers, including marketing plans, advertising campaigns, community outreach programs and research.
- Analyze the restaurant budget with personnel to manage inventory, reduce expenses, review current pricing, and adjust purchasing strategies if needed.
- Control operations by developing effective policies, creating exacting standards, and working to adjust when appropriate.
- Ensure an outstanding dining experience by regulating presentation, taste, service, and atmosphere for all guests; develop ways to cultivate a regular
customer pool. - Supervise a team of employees; work to create a cohesive unit of people who effectively communicate; create a hiring process for key staff that ensures qualified people are selected, trained, and retained through top recruiting practices; consider actions of employees in various situations that deem rewarding or disciplinary action.
- Follow all appropriate health code and local jurisdiction food handling requirements, maintain food safety certifications, and model exemplary food health safety practices to employees.
- Create a professional atmosphere that sustains top employee safety standards and provides guidelines to personnel to eliminate hazards and dangers in the workplace.
- Look for new and innovative solutions to problems in the restaurant industry; use technology and social media to develop new ways to engage with customers; think beyond what has already been done to create an even more productive establishment.
- Lead the restaurant to achieve new and greater goals to stand above the competition within the industry.
Restaurant General Manager Skills and Qualifications:
- Bachelor’s degree and 3-5 years of experience in a restaurant management position or similar work experience is preferred.
- Experience in a high-volume setting.
- Knowledge about menu planning, driving sales and meeting financial goals.
- Results driven individual with demonstrated record of prior success.
- Excellent interpersonal skills with customers and employees.
Company Profile
Established in 2002, Poverty Bay Café has been a cornerstone in the casual dining experience in Federal Way from the beginning. Since the conception of our dining establishment, we have continued to be on the forefront of the best practices of the restaurant industry. We strive for fresh, locally sourced products, made from scratch recipes and sustainable, direct trade, shade grown coffee. We aim to hire the top talent in the culinary and service field. We expect our
customers to have a flawless and tasteful dining experience when they come into our business.
FUSION provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Employment Type: Part-time on-call position
Job Category: Shelter Staff
Purpose
The Shelter Staff position is responsible for general shelter oversight, the facilitating of guest screenings, housekeeping of common areas, family unit turnovers and for a variety of record keeping and interpersonal tasks. Adheres to all State and Federal mandates regarding shelter care and facilitates the safe operation of the shelter. Responsible for providing relevant, consistent documentation regarding resident updates, status, and concerns in the Daily Log during shift to support communication and care coordination between staff/shift changes.
Responsibilities
Qualifications
- Must be a high School graduate with experience or interest in working with families who are experiencing homelessness.
- Understands and adheres to state and federal confidentiality regulations including HIPAA.
- Models “service to others”, professionalism, respect, emotional maturity, compassion and patience toward all peers, staff, volunteers, and guests.
- Supports and is sensitive to a work culture of inclusivity, equity, and cultural diversity.
- Must have the ability to cope well in a sometimes-stressful environment and not “buy into” the perceived crises of others.
- Must have good literacy skills including the ability to gather, document, and report information clearly and to share effectively about FUSION and its programs.
- Must sign an oath of confidentiality covering all staff, volunteers, and guests.
- Must have a personal self-care routine that contributes to a professional and healthy work culture and which supports compassion, accountability, open communication, and respect.