Employment Type: Part-time on-call position
Job Category: Shelter Staff
The Shelter Staff position is responsible for general shelter oversight, the facilitating of guest screenings, housekeeping of common areas, family unit turnovers and for a variety of record keeping and interpersonal tasks. Adheres to all State and Federal mandates regarding shelter care and facilitates the safe operation of the shelter. Responsible for providing relevant, consistent documentation regarding resident updates, status, and concerns in the Daily Log during shift to support communication and care coordination between staff/shift changes.
A. Performs guest screenings and all required documentation and coordinates with Lead Shelter staff to successfully onboard new families.
B. Maintains cleanliness of shelter common areas including shared office space, great room, staff restrooms, staff kitchen, and industrial laundry area.
C. Responsible for family unit turnovers to include bagging up items left behind, cleaning restroom and family unit, washing of linens, making beds, and preparing rooms for incoming families.
D. Responsible for laundering guest linen once weekly as outlined by schedule.
E. Maintains a consistently clean and orderly shelter.
F. Ensures that no unregistered guests are on the shelter premises.
G. Reports any concerns or problems that occur while on duty to Program Manager or Lead Shelter Staff and documents activities in the daily log to include time signing in, events, activities and any information that would be helpful to the next staff member coming onto their shift.
H. Contacts PA-FFC Program Manager in the case of emergency or critical incidents such as fire evacuation, police intervention, 911/EMS, mental health, medical emergency, or when residents appear to be under the influence of mind/mood altering chemicals and completes written Incident Report.
I. Provides guest services in the moment to include emergent needs and helping make connections with community resources.
J. Reinforces and maintains FUSION Program and Operation guidelines, practicing a guest-first approach.
K. Models respect and compassion to all guests, staff and volunteers providing a pro-active approach to problem solving.
L. Performs monthly Fire and Safety Drills (alternating months) and provides documentation that they have been performed.
M. Must be willing to perform other duties as assigned.
Must be a high School graduate with experience or interest in working with families who are experiencing homelessness.
Understands and adheres to state and federal confidentiality regulations including HIPAA.
Models “service to others”, professionalism, respect, emotional maturity, compassion and patience toward all peers, staff, volunteers, and guests.
Supports and is sensitive to a work culture of inclusivity, equity, and cultural diversity.
Must have the ability to cope well in a sometimes-stressful environment and not “buy into” the perceived crises of others.
Must have good literacy skills including the ability to gather, document, and report information clearly and to share effectively about FUSION and its programs.
Must sign an oath of confidentiality covering all staff, volunteers, and guests.
Must have a personal self-care routine that contributes to a professional and healthy work culture and which supports compassion, accountability, open communication, and respect.